ACY YACHTS
Fountaine Pajot Warranty Guidelines
Fountaine Pajot boats are guaranteed in accordance with the general warranty conditions provided to you.
Download a copy of the Fountaine Pajot Warranty document.
ACY Yachts, your dealer, is here to support you with your warranty claims. Please remember that we cannot make warranty decisions on behalf of any manufacturer or other main equipment brands (such as electronics, engines, genset, appliances …). Our role as your dealer is to assist you, the boat owner, in preparing and resolving the factory claims. The warranty is between you, the boat owner, and the factory.
ACY Yachts, your dealer, is here to support you with your warranty claims. Please remember that we cannot make warranty decisions on behalf of any manufacturer or other main equipment brands (such as electronics, engines, genset, appliances …). Our role as your dealer is to assist you, the boat owner, in preparing and resolving the factory claims. The warranty is between you, the boat owner, and the factory.
Every Warranty Request must be in writing and must include the following information:
- Boat Type
- Hull Number
- Delivery Acceptance Date
- Boat Location
- Identity and address of the contact
- Complete description of the problem
- Pictures and/or Videos to show the problem (close-up and further back to show location on the boat)
- Action taken to resolve problem
- Recommended Solution
- Estimate for Repairs (parts and labor)
- Return of defective part
All above information must be captured and sent to the ACY Warranty Department. You may submit this information electronically through our ACY Service Request page.
Upon receipt of your request, we will review and prepare your claim for submission to Fountaine Pajot in accordance with their warranty guidelines. As needed, Fountaine Pajot may request clarification of parts, pictures or even more involved explanations to make warranty decisions.
We would like to remind you of the following requirements from Fountaine Pajot:
- No intervention can be completed without prior written authorization from Fountaine Pajot.
- Except in specific cases, every defective part under warranty will have to be returned to Fountaine Pajot.
- In emergency situations involving safety of the boat and passengers, action may be taken to resolve the problem without pre-approval and then submitted to Fountaine Pajot for warranty coverage as quickly as possible.